FAQ

How can I contact OutTheClosets?

We have multiple ways you can contact us. Please give us  a call:  ‭260-348-4314‬ for questions about future or existing orders. You can also reach us by email: Outtheclosets@gmail.com

We strive to respond to all queries within 24 hours.

When will my order ship?

Orders with ground shipping typically take between 1 to 3 business days to be processed and shipped. Expedited orders placed before 12:00 (EST) will be shipped the same day. Billing and shipping address must match and there are no exceptions. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

How long will it take for my order to arrive?

Orders are typically shipped within 48 hours after the order is placed, and standard ground shipping orders arrive in 4 to 5 business days once order is shipped. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date. 

How do I return my purchase?

In the unlikely event you are not satisfied with your purchase we will issue a full STORE CREDIT for unused merchandise within 7 business days of delivery of merchandise. Customers are responsible for shipping cost of all returns. Shipping cost are non-refundable. We suggest shipping all returns with the United States Postal Service to avoid any conflicts with return address. If we find any defects on the merchandise or there are signs of wear we reserve the right to not accept your return.

How long does it take to receive my store credit?

After you have shipped your return, the processing time is 7 business days. We will send an email with your credit. 

Are the items that I'm purchasing authentic?

All products are 100% original and authentic name brands.We do not sell knockoffs or imitations.

I purchased an item and want to purchase it again but can't find it, why?

At OutTheClosets, we offer limited stock and quantity to ensure a unique selection everyday.

Are your items new?

Yes, all items sold by Outtheclosets are 100% brand new and never used. We take pride in offering luxury designer handbags, clothing, shoes, and accessories that are fresh and ready for you to enjoy!